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Committed to Data Protection

11bad Privacy Policy — Your Data Is Completely Safe With Us

How your personal data is collected, where it's used, and how it's kept safe — all clearly explained here. No hidden clauses.

Last Updated: January 2026
SSL Encryption
Every transaction and piece of data you share is secured with 256-bit SSL encryption.

We use your information to How We Protect It

A quick overview of the key pillars of 11bad's Privacy Policy.

Encryption Protection

Every transaction and piece of personal information you share is protected by 256-bit SSL encryption. Neither hackers nor any third party can access your data.

No Data Sales

11bad never sells your data to third parties. Your personal information is never shared with advertisers or brokers — that is our commitment.

Your Controls

You have the full right to view, correct, and delete your personal data. You can reach out to us at any time to make any data-related request.

Secure Data Storage

All user data is stored on secured servers. Regular security audits are conducted and unauthorized access is strictly prevented.

Minimal Data Collection

We only collect the information strictly necessary to provide our services — nothing more. Data that isn't needed is never requested or stored.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. We respect your preferences and act on them immediately.

Table of Contents

1. What Types of Data We Collect

We collect various types of information when you register and use 11bad. This data is used to provide you with the best experience and to keep your account secure.

Data Type Example Why We Collect It
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, mobile number, address Account Verification & Communication
Financial Information Mobile Pay/Nagad Number, Bank Account Payment Processing
Transaction Details Deposit, Withdrawal & Betting History Service Delivery & Dispute Resolution
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Data Pages visited and time spent on the site Service Improvement
KYC Documents: Copies of your national ID or passport are used solely for identity verification and are never shared with any third party.

2. How We Collect Your Data

11bad collects data through several methods. Each approach is fully transparent and based on your consent.

Directly From You

You provide information directly when filling out the registration form, submitting KYC documents, entering payment details, or contacting our support team.

Automatically

When you use 11bad, certain information is collected automatically — such as your IP address, device type, browser version, and how you interact with the site. This data is primarily used to ensure security and improve the platform.

Via Cookies

We use cookies to enhance your experience on our website. Full details are available in the Cookies Policy section below.

3. How Your Information Is Used

11bad uses collected data only for specific, necessary purposes. We never use your information beyond what is required.

  • Account Management: To create, verify, and maintain your account.
  • Payment Processing: To process deposits and withdrawals securely.
  • Betting Services: For accepting, settling, and recording betting history.
  • Customer Support: For handling your questions, complaints, and support requests.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Legal Obligation: To provide information to regulatory authorities upon request.
  • Service Improvement: To improve the platform and enhance user experience.
  • Promotions (with consent): To inform you about special offers and bonuses, with your consent.

Our Commitment: Your data is not used for any purpose beyond what is listed above. Your consent will always be obtained before your data is used for any new purpose.

4. Who We Share Your Data With

11bad respects your privacy above all else. Your information is shared only in the following limited circumstances:

Service Provider Partners

Payment processors (Mobile Pay, Nagad, Bank) and technology service providers receive limited data solely to deliver their services. They are all bound by strict confidentiality agreements.

Legal Authorities

Relevant information may be disclosed to the appropriate authorities when required by a court order or legal obligation.

Never Shared: Your data is never sold or shared with advertisers, data brokers, or any third party for commercial purposes.

5. Cookies Policy

Cookies are small text files stored in your browser when you visit a website. 11bad uses the following types of cookies:

Essential Cookies

These cookies are essential for the basic functioning of the website — such as keeping you logged in and saving your cart. Without them, the site will not work properly.

Analytical Cookies

We use anonymised data on page visits and drop-off points to improve our service. No personally identifiable information is collected in this process.

Functional Cookies

These cookies remember your language preference, theme settings, and other personalized experience choices.

Cookie Controls: You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working properly.

6. Our Data Protection Technology

11bad follows the highest industry standards in data protection technology. Security measures are in place at every level.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Regular audits conducted by external experts.
  • Firewall & Intrusion Detection: Active systems in place to prevent unauthorized access.
  • Data Backup: Regular encrypted backups to prevent data loss.
  • Staff Training: All staff receive regular training on data protection practices.

You Will Be Notified of Security Incidents: In the event of a data breach (which has never occurred in our history), affected members will be notified within 72 hours.

7. Your Data Rights

As a member of 11bad, you have full rights over your personal data. Contact us to exercise any of the rights listed below.

1
Right to Access
You can submit a request to find out what information we hold about you.
2
Right to Rectification
You can request corrections to inaccurate or outdated information at any time.
3
Right to Erasure
Upon account closure, you may request deletion of your data where applicable.
4
Right to Restrict Processing
You can request that the use of your data be restricted to specific purposes.
5
Right to Portability
You may request a copy of your data in a machine-readable format at any time.
6
Right to Object
You have the right to object to your data being used for marketing or any other purpose.

8. How Long We Retain Your Data

11bad does not retain data longer than necessary. Separate retention periods are defined for different types of data.

  • Account Information: For up to 5 years while your account is active and after closure, as required by law.
  • Financial Transaction Data: Up to 7 years, as required by law.
  • KYC Documents: Up to 5 years following KYC completion.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Marketing Consent: Marketing data is deleted as soon as consent is withdrawn.

After the retention period expires, your data is securely and permanently deleted.

9. Protection of Minors

11bad is strictly for users aged 18 and above. We never knowingly collect personal data from minors.

If a minor is detected: If a user under the age of 18 is found to have created an account, it will be closed immediately and all collected data will be permanently deleted.

A note for parents: if your child has accidentally registered on 11bad, please contact our support team immediately.

10. Privacy Policy Updates

11bad may update this Privacy Policy as needed. We will notify you before any significant changes take effect.

  • A notice will be sent to your registered email before any changes take effect.
  • A notice will be displayed on the main page of the website.
  • The date of any changes will be updated at the top of this page.
  • Fresh consent may be obtained for significant changes.
Advisory: Check this page regularly. The "Last Updated" date will tell you whether any recent changes have been made.

11. Privacy-Related Contact

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please get in touch. Our Bengali support team is always ready to help.

Contact Channels

  • Email: support@11bad.click
  • Live Chat: Available 24/7 in Bengali — click the chat icon at the bottom right of the site
  • Help Center: Help Center Submit a Ticket from the Page

Response Time: We aim to respond to all privacy-related requests within 72 hours. Complex cases may take up to 30 days.

🔒 Your Data Is Safe — Get Started with Confidence
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